I lately took a flight to Paris CDG Airport together with my boyfriend. After landing, a nice disability service assistant helped me to leave the airplane. He lifted me back into my wheelchair and accompanied us all the way to the arrival zone. At the exit, he asked us what we would do next. I replied that we would go to our hotel and that no more help was needed as we came here often and knew how to get to our destination.
The service assistant wasn’t satisfied with my answer and kept on asking where we would spend the night. His insisting way of interviewing us was very uncommon – I really didn’t know how to deal with it! It made me feel slightly uncomfortable. My boyfriend replied that we would sleep in a hotel at Roissy, not far from the airport. The service assistant then wanted to know the exact name of the hotel. “Okay …”, I thought, “Why is this guy so curious? What might he be up to?”. But friendly as I am, I told him where we would stay, with a slight note of impatience in my voice.
Finally he informed us, that there was a free shuttle service especially for disabled travelers and that he would call this service right now to take us directly to our hotel. “Why didn’t he tell us right away about it?”, I asked myself with a sensation of relief. The assistant explained that he had been doing the assistance job for more than 20 years and he only wanted to make sure that we would reach our hotel without any trouble. He continued that he took his job very seriously which I confirmed noddingly.
As a frequent wheelchair traveller, I regularly fly to Paris CDG. However, no one had ever mentioned this shuttle service before. So in order to make this very involved assistant happy, I decided to give it a try for the next morning. The service shuttle picked us up at our hotel at 07:30 am. It felt like being some kind of VIP as we were the only 2 passengers. We were back at the CDG airport within 10 minutes. What an unexpected surprise! I’ll surely take advantage of this great shuttle service again!